BS Alliance is a technology-enabled receivables management and business process outsourcing partner for banks, NBFCs, fintechs and enterprises — combining trained people, structured process and real-time technology across the complete receivables lifecycle.
BS Alliance is a technology-enabled receivables management and business process outsourcing company serving organisations across the financial and enterprise ecosystem. Established in 2012, we combine experienced people, structured processes and technology to deliver measurable results across the complete receivables lifecycle.
Six reasons banks, NBFCs and fintechs choose to make us their long-term operating partner.
Deep, sector-specific experience across financial collections, receivables and BPO — not a generalist call centre.
DRA-certified agents, documented scripts and audited calls mean every interaction can be reviewed and defended.
Cloud & server-based dialer infrastructure with real-time disposition logging and analytics-driven prioritisation.
On-ground presence across six Indian states, with coverage extending to the US, UK and UAE, for consistent execution wherever your portfolio sits.
Collections, B2B receivables and BPO under one relationship — a single point of accountability, not three vendors.
Clean MIS reporting back to your team on every account, every campaign — no black boxes.
Combining experienced collection teams with technology-enabled insights to support smarter prioritisation, customer engagement and recovery operations.
Identify accounts that may require earlier or more focused follow-up based on available account and engagement data.
Use operational and historical data to identify patterns and support better collection planning.
Support decisions around appropriate timing, channels and follow-up approaches for different customer segments.
Combine technology-assisted insights with trained human collection teams for informed and responsible customer engagement.
Technology-assisted capabilities, applied alongside trained collection teams and tailored to each client engagement.
Each practice is staffed, trained and reported on independently — so you can engage one, or all three, through a single relationship.
Loan books, risk appetite and regulatory expectations differ by sector — so our teams are trained on playbooks specific to the client segment they handle.
Structured support for businesses managing overdue invoices, commercial receivables and customer payment follow-ups — combining disciplined processes, human engagement and operational visibility.
Explore B2B Receivables →
Support internal accounts receivable teams with structured follow-ups and overdue account management.
Professional engagement to help businesses address overdue commercial receivables.
Structured customer follow-up for outstanding invoices and payment commitments.
Coordinate communication around payment disputes, outstanding balances and resolution.
Every engagement — whether a recovery portfolio or a BPO mandate — moves through the same disciplined, compliant framework.
We understand the portfolio or process, and define the right engagement approach.
Multi-channel outreach — calls, field visits, digital and in-person contact.
Trained teams negotiate, resolve and deliver against agreed service standards.
Real-time QA, call audits and compliance checks across every interaction.
Clean, auditable MIS reporting, back to your team, on every account.
Every call, visit and message runs through cloud and server-based systems that log outcomes in real time — giving you a clean, auditable trail on every account.
A dedicated operations facility, backed by a multi-state and cross-border reach.
Trusted by leading banks, NBFCs & fintechs
Built around control, accountability and customer respect. Client identities and commercial data withheld for confidentiality.
A structured tele-and-field recovery model gave a private-sector bank clearer portfolio visibility, stronger follow-up discipline and an auditable operating trail across products and locations.
Read Case Study →Data-led segmentation, structured outreach and real-time MIS created a more focused, repeatable recovery workflow for a multi-product digital lending portfolio.
Read Case Study →We manage personal loans, two-wheeler and vehicle finance, merchant and digital lending, B2B receivables, and general BPO workloads for banks, NBFCs, fintechs and enterprises.
Every agent is trained on Fair Debt Collection Practices and client-specific SOPs, with 50+ DRA-certified agents on staff. Calls are recorded and audited, and every account has an escalation and grievance-redressal path.
Yes — we have on-ground presence across Rajasthan, Haryana, Punjab, Chandigarh, Delhi NCR and Uttar Pradesh, plus coverage in Abu Dhabi, Dubai, Fujairah and Sharjah.
Clean, auditable MIS reporting on every account and campaign, with disposition-level detail from our dialer and field systems — reviewed with your team on a cadence that suits you.
Yes. Collections & Recovery, B2B Receivables and BPO are each staffed and reported on independently, so you can start with one and add others later.
Whether you're looking to improve recovery, streamline receivables or scale your operations, BS Alliance is ready to help.