Technology and compliance aren't separate concerns for us — the systems we run are what make consistent, auditable, compliant collections possible at scale.
150+ computer workstations across a purpose-built operational facility.
Manual and predictive dialing on our own server-based and cloud-based systems.
Every campaign recorded, with random QA audits.
Live reporting dashboards across every account and campaign.
Plus 50 additional trained non-DRA collection staff.
Conduct aligned to fair-practice guidelines for debt collection.
Auditable process at every customer touchpoint.
Strict confidentiality and access-control practices.
Talk to us about your institution's specific audit and reporting requirements.
