If you are a borrower or customer and have a complaint about a call, message or visit made by BS Alliance on behalf of a bank, NBFC or other client — for example, about the conduct of an agent, the timing or frequency of contact, or the accuracy of information shared with you — please use this page rather than our general sales enquiry form.
How to Reach Us
Grievance Redressal Officer
B.S. Alliance Private Limited
E-53, Site-IV, Kasna Industrial Area, Greater Noida, Gautam Budh Nagar, Uttar Pradesh 201310, India
Email: info@bsait.in (subject line: “Borrower Grievance”)
Phone: +91 120 455 8383
What to Include
- Your full name and the phone number BS Alliance used to contact you.
- The name of the bank, NBFC or lender the communication related to (do not send your full loan/account number, PAN, Aadhaar or any password over this form or email — our team will contact you through a secure channel if that information is needed).
- The date and a short description of the call, message or visit you are complaining about.
- What resolution you are seeking.
What Happens Next
We acknowledge grievances promptly and aim to investigate and respond within a reasonable timeframe, consistent with applicable fair-practice guidelines for debt collection. If your complaint is about the underlying loan, balance, interest or settlement terms rather than our conduct, we will direct you to the relevant bank, NBFC or creditor, as only they can resolve account-level matters.
Not Satisfied With Our Response?
If you remain unsatisfied after raising a complaint with us, you may escalate directly to the bank, NBFC or lender on whose behalf you were contacted, using their own grievance redressal process.